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5

Apr

VACANCY

Salesforce CRM Manager

City of London, London, UK

£55,000 - £65,000 per annum

THE ROLE

Our client are a global Financial Services organisation, headquartered in London are looking to hire a Salesforce CRM Manager. Responsible for acting as the interface between the business users and the Salesforce application teams supporting, as part of a global Salesforce programme with over 750 users.



The CRM Manager will be required to be proactively identify new ways in which Salesforce and related applications could be simplified and improved to be a more effective tool/functionality for the user. The CRM Manager will also be required to be reactive to live problems that arise across the applications, making sure the relevant teams react and repair quickly.



As the CRM Manager you will be responsible for:

* Reviewing, monitoring and improving the adoption of Salesforce and its processes
* Design and deliver excellent training material across all levels of end-user capability. Including new starters and refresher programmes
* Communicate and share the development roadmap across the relevant stakeholders, ensuring all those required to be involved are prepared
* Overseeing and ensuring that the roadmap is fit for purpose and covers all business areas
* Design functional specifications for Salesforce functionality enhancements
* Work closely with the Salesforce administrators and development teams to build solid, lasting relationships



Required skills and experience

* Experienced working as part of a complex Salesforce environment, preferably with multiple orgs
* Experienced business analyst individual, with strong process mapping and re-engineering skills
* Strong training material creation and delivery experience
* Experience working in an Agile environment
* Experienced within project management
* Ideally have worked with Salesforce Sales, Service and Community cloud
* ADM201 certified

Salary

£55,000 - £65,000 per annum

Currency

GBP

Location

City of London, London, UK

Type

Permanent

Ref No

BBBH20056

Date Posted

5-Apr-17

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