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20

Sep

VACANCY

Contractor Care Specialist

London, UK

£22,000 - £30,000 per annum

THE ROLE

* Introduction call post point of sale;

1 Explain ETZ documents and process for completion
2 Explain onboarding requirements
3 Follow up email with introduction and contact details

* Follow up check correct completion of documentation, deal with any errors or omissions
* Manage of onboarding process and documentation â€" specific to client requirements as well as basic Vertex compliance
* Meet candidates on agreed schedule/rota
* Update bullhorn with visit report and cc account manager/recruiter
* Follow up with missing paperwork and communicate where appropriate to account manager/recruiter
* Chase contractors for missing timesheets at month end
* Gain a full understanding of the skills and expertise each contractor has
* Be the go to person for referrals within our existing and past contractor community
* Escalate potential problems to account manager/recruiter
* Identify hiring opportunities within existing contractor community/client base
* Weekly report of;

1 Visits
2 Referrals
3 Leads
4 Missing paperwork
5 Identified escalated issues

Expected outputs

* Efficient and effective on boarding process â€" documentation completed quickly and accurately
* Contractors have a point of contact that they know and trust to deal with issues
* 100% Timesheet completion within cut off deadline
* Referrals obtained from contractors resulting in regular candidate submissions and deals
* Continuous stream of leads for new roles within and outside of the client base

Salary

£22,000 - £30,000 per annum

Currency

GBP

Location

London, UK

Type

Permanent

Ref No

3690

Date Posted

20-Sep-17

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