Architect working at an Enterprise level who will work as part of the central Enterprise Architecture team at the bank to define the target state contact centre architecture and the roadmap with a key focus on overall agent delivery across the bank. The target state architecture and the roadmap should define:
- the aspirational end state in line with the business strategy
- depict the phases / transition states of the roadmap
- for each transition state, outline how the new solutions/services be delivered and co-exist with the legacy estate
- highlight the technical debt and technical risk for each transition state
The role will involve the assessment of the technical impact of process/technology redesign on existing business & delivery processes, options appraisals of viable solution options and development of business cases to support business improvement based on technology innovation.
* Proven relevant application architecture experience in the banking environment
* The ability to discern business functional requirements and their impact on application architecture and to model and communicate these effectively
* Understanding and experience in Scaled Agile Framework (SAFe) or other Agile delivery methodologies
* Understanding and experience in using Cloud platforms such as OpenStack, Cloud Foundry or Amazon Web services.
Desirable skills/ experiences:
* Understanding and experience in Microservices architecture, API management tools and integration platforms such as Mulesoft will be added advantage
* Required experience of contact centre transformation, telephony transformation and integration of new and legacy technology stacks
* Knowledge of Data Architecture, data governance and Information Modelling
* Experience with EA tools such as Troux or Visual Paradigm
* Knowledge of EA modelling languages such as Archimate notations
* Good broad technical understanding of ICT landscape and good working knowledge of wide variety of technical platforms such as Open Source (Linux, Unix), Mainframe, and Java technologies.
* Technical understanding of complex solutions delivering business benefits, especially in the areas of local government line of business applications
* Understanding of the different types of integration. How and when they might be used and the different trade-offs of each as well as knowledge of some of the relevant toolsets.