Leading banking and Financial services organisation seeks an experienced and dynamic 1st line support and incident response professional able to prioritise and process support tickets and issues in a development and DevOps environment.
This is not a hands on technical or production support role but rather is a coordination and triage style position. Technical support Issues and tickets will come through and your role will be to assess, prioritise and start to process those tickets according to business and technical needs. The role sits within a DevOps / Development team environment so ideally you will have developmemt skills and be familiar with DevOps and relevant tools in this area.
You MUST have excellent communication skills, be able to work in ahigh volume, high pressure areas and have a clear ability to make judgemenst and triage issues to prioritise key problems that need to be solved. Previous experience in 1st line support, incident management or support ticket environments with strong service experience is essential.
You will be facing off to more technical 2nd, 3rd and 4th line support teams as well as working closely with development and DevOps teams so understanding of or a development background (ideally Java) would be very beneficial, as would previous banking or financial services.
All experienced 1st line support and incident management analysts should apply now.