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25

Apr

VACANCY

CX Designer

England, UK

£300 - £325 per day

THE ROLE

Vertex are currently working with a large Telecommunications client, who are in need of a number of Customer experience designers (CX Designers).

Key roles and responsibilities:

* Document as-is process (if needed)
* Requirements specification & analysis - create low level customer & advisor journeys for all happy and unhappy paths, underpinning processes, validate system deliveries, specify diagnostics and procedures updates, MIS requirements, CX measures and targets
* Draft initial resource planning assumptions, operating model requirements, capability roadmap, contact strategy
* Review training content, procedures, launch material
* FMEA/gamification of potential unhappy paths
* Test key moments with customers
* CX walkthroughs for key stakeholders & sign off
* Present proposed changes to CXDF for peer review and approval

Locations are either: London, Birmingham, Newcastle and Ipswich

Contract opportunity only.

Salary

£300 - £325 per day

Currency

GBP

Location

England, UK

Type

Contract

Ref No

AACXD01

Date Posted

25-Apr-18

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