Major global bank urgently seeks an ITIL qualified Service Quality Manager who also has experience in all aspects of Service delivery and service management inc Incident & Problem, change and release management in a DevOps environment.
The role will require you to embed IT service management disciplines into the day to day activities of cross functional teams. This Service Quality Manager role is a hands on role involving all apsects of service delivery, 24/7 operations, event management, incident & problem management, change & release management in a DevOps environment. You Must have excellent communication and relationship skills and must have both the technical, process and management skills to enforce ITIL based Service quality and service management principles across all areas of DevOps OR in areas such as IAM / Identity & Access management.
Good understanding APM /Application Management tools such as Splunk or App Dynamics would also be very welcome.
All experienced ITIL service quality / service management professionals with Agile and good experience in DevOps or IAM / Identity & Access areas should apply now.